Terms of service

Welcome to LULU IN THE SKY. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to follow and be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Acceptance of Terms

By accessing or using LULU IN THE SKY, you agree that:

You are at least 18 years old, or you are using the website with the permission and involvement of a parent or legal guardian.
You will comply with all applicable laws and regulations.
The information you provide to us is accurate, complete, and up to date.
You accept these Terms together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Website Use

You agree to use our website only for lawful and responsible purposes.

You may not:

Use our website for fraudulent, unlawful, or unauthorized activities.
Attempt to access accounts, systems, or information without authorization.
Introduce viruses, malware, or other harmful code.
Interfere with the website’s operation, security, or functionality.
Copy, reproduce, distribute, or commercially exploit our website content without written permission.

We reserve the right to restrict or terminate access if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to keep our product descriptions, photographs, pricing, sizing information, availability, and other website content accurate.

However, please note:

Colors may look slightly different depending on your device or screen settings.
Measurements may vary slightly due to manual measurement.
Product availability may change without prior notice.
We may modify, update, or discontinue products at any time.

While we strive for accuracy, we do not guarantee that all website content will always be completely free from errors.

4. Pricing & Payment

All prices on our website are listed in U.S. dollars (USD) unless otherwise stated.

We reserve the right to:

Correct pricing, description, or listing errors.
Adjust prices without prior notice.
Modify, extend, or end promotional offers.
Change product availability.

Orders are generally processed after the payment has been successfully authorized.

5. Order Acceptance

After you place an order, we may send an order confirmation email. An order confirmation does not necessarily guarantee that the order has been fully accepted.

We reserve the right to cancel or refuse an order for reasons including:

Payment authorization failure
Product availability issues
Pricing or listing errors
Suspected fraud or unauthorized activity
Shipping restrictions
Technical or system errors

If an order is canceled after payment has been received, the applicable amount will be refunded to the original payment method.

6. Shipping

Orders are prepared and shipped according to our Shipping Policy.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs inspections, public holidays, high shipping volumes, transportation disruptions, or incorrect shipping information.

Please refer to our Shipping Policy for complete shipping information.

7. Returns & Refunds

Returns, refunds, and order cancellations are handled according to our Return & Refund Policy.

Please review that policy carefully before submitting a return request, as certain products and circumstances may not qualify for a return or refund.

8. Intellectual Property Rights

All content on LULU IN THE SKY, including but not limited to:

Brand name and logos
Product photographs
Fashion imagery
Graphics
Website design and layout
Written content
Product descriptions
Marketing materials

is owned by LULU IN THE SKY or its respective licensors and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

9. Disclaimer

To the fullest extent permitted by applicable law, our website, products, and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

Our website will always be available.
The website will be completely error-free or uninterrupted.
All information will always be current or accurate.
Every product will remain available.
The website will always be free from technical issues or interruptions.

10. Limitation of Liability

To the extent permitted by applicable law, LULU IN THE SKY shall not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to:

Your use of or inability to use our website
Purchase or use of our products
Shipping or delivery delays
Website interruptions
Technical or system failures
Circumstances outside our reasonable control

To the maximum extent permitted by law, our total liability relating to an applicable order will not exceed the amount you paid for that order.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable requirements.

Any revised Terms will become effective when posted on our website. Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Missouri, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of our website will be handled through the appropriate legal process under applicable law.

13. Contact Information

If you have any questions about these Terms, please contact us:

LULU IN THE SKY
📧 contact@lulusinthesky.com

1389 Brinston Ct
Ballwin, MO 63011
United States

Business Correspondence Only – Not a Return Address

For customer support inquiries, please allow 24–48 business hours for a response.

LULU IN THE SKY — Thank you for choosing us and being part of our journey. ✨