Refund policy

At LULU IN THE SKY, we want you to feel happy and confident with every purchase. If something doesn’t work out as expected, we’re here to help make the return process as straightforward as possible.

Please review the following guidelines before requesting a return.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery.

To be accepted, your item must be:

  • Unworn, unused, and unwashed
  • In its original condition
  • Returned with all original tags attached
  • Free from stains, makeup, perfume, odors, pet hair, or other signs of wear
  • Returned with the original packaging whenever possible

Items that do not meet these requirements may not qualify for a refund.

2. Items We Cannot Accept for Return

For hygiene and product-specific reasons, the following items are generally non-returnable:

  • Final Sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear if the hygiene liner has been removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items damaged through misuse or improper care

3. How to Start a Return

Please contact us before sending anything back.

📧 contact@lulusinthesky.com

Please provide:

  • Order number
  • Full name
  • Email address used to place the order
  • Item(s) you wish to return
  • Reason for the return
  • Photos, when applicable, especially for damaged, defective, or incorrect items

Once your request is reviewed and approved, our Customer Support Team will send you the appropriate return instructions.

Please do not send your return to our business address unless specifically instructed.

4. Return Shipping

For returns due to a change of mind, sizing, preference, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

If we sent an incorrect item, or the item arrived damaged or has a confirmed manufacturing defect, please contact us so we can assist with the appropriate resolution.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service and keeping your return tracking information until the process is complete.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the item
  • Photos of the shipping package
  • Photo of the shipping label
  • A brief explanation of the issue

Our team will review the information and work with you to determine the next appropriate step.

6. Refunds

Once your return reaches us, the item will be inspected to confirm that it meets the return requirements.

For approved returns:

  • Your refund will be issued to the original payment method.
  • Please allow approximately 5–10 business days for us to process an approved refund.
  • Your bank or payment provider may need additional time to post the funds to your account.

You will receive an email once your refund has been processed.

7. Order Cancellation

If you change your mind after placing an order, please contact us as quickly as possible.

Cancellation requests should generally be submitted within 12 hours of placing the order.

Once an order has entered processing or has already shipped, cancellation may no longer be possible. In that situation, you may request a return after delivery according to this policy.

8. Important Return Information

Please keep these points in mind:

  • Return approval is required before sending an item back.
  • Unauthorized returns may not be accepted or processed.
  • Worn, washed, altered, or damaged items may not qualify for a refund.
  • Please package your return securely to prevent damage during transit.
  • We reserve the right to refuse returns that do not meet the conditions outlined above.

9. Return Address

Our listed business address is intended for business correspondence only and is not a return warehouse.

LULU IN THE SKY
1389 Brinston Ct
Ballwin, MO 63011
United States

Business Correspondence Only – Not a Return Address

Please contact us at contact@lulusinthesky.com before sending any return. Our team will provide the appropriate return instructions when your request is approved.

10. Contact Us

Questions about your return or refund? We’re happy to help.

LULU IN THE SKY
📧 contact@lulusinthesky.com

Customer Support: Monday–Friday
Response Time: Within 24–48 business hours

At LULU IN THE SKY, we want the experience to feel easy even when something isn’t quite right. If you need help, simply reach out — we’ll be here to guide you through the next step. 🌷