Shipping policy

Welcome to LULU IN THE SKY. We want every order to move smoothly from checkout to your doorstep. Below you’ll find important information about order preparation, shipping options, tracking, and potential delivery delays.

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📦 Order Processing

After your order is successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

• Orders are generally processed within 1–3 business days.
• Processing takes place Monday–Friday, excluding weekends and public holidays.
• Orders placed outside business hours will be handled on the next business day.
• During holidays, special promotions, or busy shopping periods, processing may require additional time.
• Before shipment, every order is carefully reviewed to help ensure the correct items and product quality.

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🚚 Shipping Options & Rates

Applicable shipping options and charges will be calculated automatically during checkout.

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🔎 Tracking Your Order

Once your package has been dispatched, we’ll send you a shipping confirmation email with your tracking details.

Please allow approximately 24–48 hours for tracking information to appear after the carrier has scanned your package.

You can also check your shipment through:

17TRACK

If your tracking information has not updated or you have concerns about your delivery, please contact contact@lulusinthesky.com.

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📍 Shipping Details

To avoid delivery issues, please make sure your shipping information is correct before placing your order.

• Shipping addresses generally cannot be changed once an order has entered processing.
• Orders containing multiple items may arrive in separate packages depending on inventory and fulfillment.
• The carrier used may vary depending on the destination and shipping requirements.
• We currently do not ship to APO, FPO, or DPO military addresses.

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⏳ Possible Shipping Delays

Most orders move through the shipping process normally, but unexpected delays can sometimes occur due to:

• Severe weather conditions
• Carrier or transportation interruptions
• Customs inspections
• Public holidays
• High shipping volumes
• Incorrect or incomplete address information
• Other unexpected carrier-related circumstances

If a delay occurs, we appreciate your patience while the carrier completes delivery.

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📦 Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us as soon as possible at contact@lulusinthesky.com.

For damaged shipments, please provide:

• Order number
• Photos of the outer package
• Shipping label
• Photos of the damaged item

Our team will review the information and work with the carrier when appropriate to help resolve the situation.

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🌎 Customs & Import Fees

International orders may be subject to customs duties, VAT, taxes, or other import-related charges depending on the destination.

Any fees assessed by the destination country's customs authority are the responsibility of the customer.

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🏢 Business Address

LULU IN THE SKY
1389 Brinston Ct
Ballwin, MO 63011
United States

Business Correspondence Only – Not a Return Address

Please do not send a return to this address unless our Customer Support Team has specifically provided return instructions. Contact us before sending any return.

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💌 Contact Us

If you have questions about your order, shipping, or delivery, our team is happy to assist.

LULU IN THE SKY
📧 contact@lulusinthesky.com

Customer Support: Monday–Friday
Response Time: Within 24–48 business hours

Thank you for choosing LULU IN THE SKY. We’re here to make your shopping experience feel simple, clear, and easy from checkout to delivery. ✨