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At LULU IN THE SKY, we know that shopping should feel exciting, not complicated. If you have a question about an order, need help with sizing, or simply want to know a little more about one of our styles, we’re always happy to hear from you.
Customer Support
contact@lulusinthesky.com
For order-related questions, please include your order number and the email address used at checkout. This helps us find your order and get back to you more quickly.
Response Time:
Monday–Friday · Within 24–48 business hours
Order & Tracking
Need to check on an order or tracking update? Send us a message.
Size & Fit
Not sure which size to choose? Share your measurements and we’ll do our best to point you in the right direction.
Product Questions
Curious about a dress, fabric, fit, or design detail? We’re happy to help.
Shipping & Delivery
Questions about shipping options, tracking, or delivery? We’ve got you covered.
Returns & Refunds
Need help understanding the return process? We can guide you through the next steps.
Something Else?
No question is too small. If you’re not sure who to ask, just start with us.
LULU IN THE SKY
1389 Brinston Ct
Ballwin, MO 63011
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before sending any return. We’ll provide the appropriate return instructions when applicable.
Monday–Friday: 9:00 AM – 6:00 PM EST
Saturday–Sunday: Closed
Messages received outside business hours will be answered on the next available business day.
To help us assist you faster, please include:
Every order starts with a reason — a plan, a celebration, a new favorite piece, or simply the feeling of wanting something beautiful.
Whatever brought you here, we’re glad to be part of it. If you ever need a little guidance along the way, just send us a message.
LULU IN THE SKY — Find what feels right, and make it completely yours. ✨
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